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Privacy policy


1. Introduction

ILVRIS Light & Events places great importance on the protection of your personal data.

This privacy policy aims to inform you clearly about the data we may collect when you use our website, the reasons why we process it, how long we keep it, and the rights you have.

The processing of your personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable Belgian regulations.

2. Data Controller

The data controller for the personal data collected through this site is:

ILVRIS Light & Events

Avenue Robert Schuman – Unit B39

1401 Nivelles

Belgium

E-mail : info@ilvris.com

Company number : 0792273531

You can contact us at this address for any questions regarding the protection of your personal data or to exercise your rights.

3. What data can we collect?

Depending on your use of the site, we may process the following data:

  • first and last name;

  • company or organization name;

  • email address;

  • phone number;

  • information freely provided in a form or message;

  • information related to a quote or project request;

  • IP address and technical data related to browsing;

  • information related to the pages viewed and the use of the site, when you have accepted the relevant statistical tools.

We ask you to only provide the information necessary for processing your request.

4. Contact Form

When you use our contact form, the information you provide to us is used to:

  • respond to your request;

  • prepare a quote or a business proposal;

  • ensure the follow-up of your project;

  • contact you again when necessary in the context of your request.

The processing of this data is based, depending on the circumstances, on the measures taken at your request before the potential conclusion of a contract, on the execution of a contract, or on our legitimate interest in ensuring the follow-up of our professional relationships.

The information provided via the form is not used for commercial prospecting purposes without appropriate legal basis.

5. Google Analytics

With your consent, we use Google Analytics to obtain statistics on the traffic and use of our site.

Google Analytics can specifically process information related to:

  • the pages viewed;

  • the duration of browsing;

  • the type of device or browser used;

  • the general origin of visits;

  • the interactions with the site.

Google Analytics uses technical identifiers and may use cookies such as _ga to distinguish visitors and their sessions. Google states that the main cookie _ga can have a lifespan of up to two years.

These statistical processes are activated in accordance with the choices expressed in our consent management tool.

Odoo supports Google Consent Mode v2 in its cookie management.

We also recommend that you consult our Cookie Policy for more information.

6. Google Maps

We may use Google Maps to display maps or to allow you to locate our business or certain places related to our activities.

When you allow the loading of Google Maps content, certain technical information may be transmitted to Google, including information related to your device, your browser, or your approximate location.

Google processes this information in accordance with its own privacy policy.

When consent is required, Google Maps is only loaded after your agreement.

7. Facebook and Instagram

Our site may contain links to our professional pages or accounts on Facebook and Instagram.

When these are simple links, no data is generally transmitted to Meta before you click on the link.

On the other hand, if content directly from Facebook or Instagram is integrated into the site, certain information may be transmitted to Meta during their loading.

When your consent is necessary, this content remains disabled until you authorize it.

When you leave our site to access Facebook or Instagram, the processing of your data is governed by the privacy policies of those platforms.

8. Hosting and Odoo platform

Our website is created using the platform Odoo.

Odoo may process certain technical data necessary for the operation, hosting, security, and maintenance of the platform.

Odoo states that it offers mechanisms and services designed to help its clients comply with their GDPR obligations.

In this context, Odoo may act as a subcontractor for certain data processed on our behalf.

9. Purposes of processing

We use your personal data primarily to:

  • respond to your requests;

  • prepare quotes and proposals;

  • ensure the follow-up of projects and business relationships;

  • manage our administrative and contractual obligations;

  • ensure the security and proper functioning of the site;

  • measure the audience and improve our site, when you have consented to it;

  • comply with our legal obligations.

We do not sell your personal data.

10. Legal bases

Depending on the nature of the processing, we may rely on one of the following legal bases:

  • your consent;

  • the performance of a contract;

  • pre-contractual measures taken at your request;

  • compliance with a legal obligation;

  • our legitimate interest, when it does not disproportionately affect your rights and freedoms.

Consent is notably one of the legal bases recognized by Article 6.1.a of the GDPR.

11. Recipients of the data

Your data may be accessible to:

  • authorized members of our team;

  • our IT service providers;

  • Odoo as the provider of our platform;

  • Google when you have accepted the corresponding services;

  • certain providers necessary for the execution of your project, when justified.

We limit access to the data to those individuals and organizations that truly need it.

12. Transfers of data outside the European Economic Area

Some of our providers, including Google or Meta, are international groups.

The use of their services may therefore involve certain processing or transfers of data outside the European Economic Area.

These transfers are carried out in accordance with the mechanisms provided by applicable legislation and the contractual commitments of the relevant providers.

13. Retention period

We do not retain your personal data longer than necessary.

In general:

  • contact requests are kept for as long as necessary to process and follow up on the request;

  • information related to a client or a contract may be retained for the duration necessary for the business relationship as well as for the applicable legal timeframes;

  • statistical data is retained in accordance with the settings configured in Google Analytics.

Google Analytics allows the owner of a site to set a retention period before automatic deletion of certain data at the user and event level.

The exact durations may vary depending on the nature of the processing and our legal obligations.

14. Data Security

We implement reasonable technical and organizational measures to protect personal data against:

  • unauthorized access;

  • loss;

  • alteration;

  • disclosure;

  • accidental or unlawful destruction.

Access to the data is limited to those who need it in the course of their duties.

15. Your Rights

In accordance with the GDPR, you have the following rights:

  • right of access to your data;

  • right to rectification;

  • right to erasure in situations provided by law;

  • right to restriction of processing;

  • right to object to certain processing;

  • right to data portability when the conditions are met;

  • right to withdraw your consent at any time when processing is based on it.

The exercise of these rights may depend on the nature and legal basis of the processing concerned.

To exercise your rights, you can contact us at the address indicated in this policy.

We may need to ask you for additional information to verify your identity when necessary.

16. Complaint to the Data Protection Authority

If you believe that your personal data is not being processed in accordance with applicable regulations, you can file a complaint with the Data Protection Authority in Belgium.

You can also contact us beforehand so that we can review your request.

17. Cookies

Our site uses cookies and similar technologies to ensure its operation and, with your consent, for certain statistical or external services.

For more information regarding the cookies used on our site and the management of your preferences, please consult our Cookie Policy.

18. Modification of this policy

We may modify this privacy policy to take into account:

  • an evolution of our site;

  • the addition or removal of services;

  • legal or regulatory developments;

  • a change in our internal practices.

The applicable version is the one published on our website.

Last updated: September 2026